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The Martin Luck Group Web Ordering Site can be accessed via all of the popular web browsers available on the market today, including Internet Explorer, Firefox and Safari.
To access the website open your chosen web browser and enter the following into the address bar:
http://www.martinluckgroup.co.uk
Click on the Login button then enter your Account Number, User Name and Password.
You should have now successfully logged into the site. If you are unable to log in to the site please contact our support team by email:
ITHelpDesk@martinluck.co.uk
There are several different methods of searching for a product on the Martin Luck Group website.
This facility is located at the top of every screen and can be used to search for products by either their code or description.
Simply select the type of search from the drop down then enter the description or code of the product you wish to search for. Click on the adjacent Go icon to proceed.
The catalogue index is a list of all product groups available on the Martin Luck website. Each top level group can be searched on by clicking on the name, which will display a sub group. We work on a 3-tier system so you will reach a product list after selecting three options e.g. Paper > A4 > White 100Gms.
The navigation toolbar is a fixed menu when moving around of the purchasing section of the website that is located on the left margin. This menu provides a quick link to the main product areas currently available to Martin Luck Group Customers.
We operate all of our products on a 3-tier system, so in the above example after clicking on one of the resultant options you will be presented with a more detailed series of options relating to that product type e.g. Paper > A4 > White 100Gsm.
Our Inkjet & Laser Toner Finder is updated and maintained on a regular basis and as such contains all of the current inks and toners available on the market.
To use the Inkjet & laser Toner Finder click on the Go button on the homepage, select your manufacturer, product type and name; then simply click on Search.
We have developed a series of online management tools to illustrate how the Martin Luck Group Experience is clear, simple and reliable.
These features can be found under the Account Management tab on the top navigation toolbar and can only be accessed once you have logged into the site.
Our online system will keep a record of your top 100 purchases, which is displayed via the Frequent Buys button.
This feature is set on a per user basis, and as such your Frequent Buys will be bespoke to you.
Our online system will enable you to create your own Custom Catalogue, which is accessed via the My Favourites option.
To create your own bespoke catalogue, when searching for a product, click on the more info option to view the detailed information regarding the item. Within this section there is a clearly visible icon that will add or remove the required product to your My Favourites section.
You are able to view all products on your account that have been granted special Contract Pricing. These are unique products at unique prices, unique to your account.
Any product that is classified as a ‘Contract Price’ will have a clearly attached icon indicating that this item is part of your contract.
The Order Form option replicates the products on your Contract Prices section but separates them out by their respective product groups, which we feel makes for easier core product ordering.
If you have previously placed orders with us using something like a ‘fax back order form’, we can replicate this for you on our system.
Ask your account manager to include this feature onto your web account.
If applicable to your account you will either be set up as an Orderer or an Authoriser. This feature enables those without financial control to create orders on the system that can then be amended and verified.
The Order Authorisation section can be accessed under the Account Management menus. Our system has been designed to enable you to amend and authorise individual orders or authorise all orders.
You will automatically receive an email each time an order has been placed on the system that requires authorisation. This email will detail the products on the order and will also contain a link to authorise the order, without having to log in to the site, should you wish to process it at this time.
Our online ordering system will automatically log up to the last sixty days worth of orders so that you can track any recent orders.
You can from this menu register a query with an order, which will be received and dealt with by our sales staff the same working day (if logged before 3pm); or crop the products on the order and insert them into your current order. This time saving feature has proven useful to many of our existing customers.
Our online ordering facility will automatically log up to the last sixty days worth of orders that you have created on the site that were not actioned.
We have developed the site so that it will automatically log you out if you do not use the site for 20 minutes. This is for security purposes and as such any orders that were unsent because of this will end up in the Unsent Orders section.
You will be prompted of any outstanding orders when you log back in. Please note that you MUST be logged in to your account for the order to save.
Once you have located the product(s) you wish to purchase enter the quantity you wish to order then click on the Add to Basket icon.
Each time you add a new product to your order via this method you will be automatically forwarded to your shopping basket. If you would prefer to add several items that you purchase regularly from an order form speak to your account manager about setting this up.
To access your shopping basket simply click on the Basket icon option from the top right of the screen. The shopping basket contains all product currently entered onto an order and details the product code, description, pack size and price, number of packs selected, line total and any references you wish to add to the order line.
The checkout process takes you through a series of screens whereby you confirm the details of your order before submitting the order.
The order details and payment page is whereby you check the details of the order, including any purchase order numbers you have entered and the total order value.
This screen is whereby you agree to our terms and conditions and select the method of payment.
The next screen offers you the chance to add any specific details you feel important that our delivery driver might need to know.
The final screen offers you the chance to review each of the previous screens and also change the delivery address.
Once you are entirely happy with the details of the order simply click on the Confirm Order button.
In the first instance, if you have any queries regarding your account and how it is set up of the Martin Luck Group website; speak with your account manager to discuss.
Your account manager will have authority to make amendments to the set up of your account, including any contract prices.
If you have any technical queries regarding the site please contact the support team on 01752 343343 or log an email at ITHelpDesk@martinluck.co.uk.